Refund & Cancellation Policy
The short version: every box is baked to order, so we can't offer refunds once we've started baking — but if your order arrives wrong or damaged, we'll make it right.
Baked to order
Every Fusion Flavorz box is baked fresh for your order. Cookies are made to order and can't be resold, so all sales are final once we've started baking.
Changes & cancellations
Need to change or cancel an order? Reach out as soon as you can through the chat bubble or our contact page. If we haven't started baking yet, we'll happily update or cancel your order.
Your card isn't charged until your order is reviewed and approved — so if you cancel before then, you're never charged at all.
If something's wrong
If your order arrives wrong or damaged, contact us the same day with a photo and we'll remake it at no charge. We want every box to be one you're excited to open.
Questions
The fastest way to reach us is the chat bubble on any page. You can also send a message through our contact page.